New Mercedes S-Class And EQS Recalled Due To Error That Allows TV Viewing, Internet Access While Driving
New 2021 Mercedes S-Class and 2022 EQS recalled due to error that allows TV viewing, internet access while driving.
Normally, passengers are supposed to be able to use the internet, or watch TV only when the car is not moving.
2021 Mercedes S-Class has 12.8-in screen while the electric 2022 EQS offers a colossal 56-in hyperscreen as an option.
A software error that allows front passengers to stream TV and have access to internet while the electric 2022 EQS and the new 2021 S-Class are moving has forced Mercedes-Benz to recall some units of the affected flagship sedans.
As explained in a National Highway Traffic Safety Administration (NHTSH) recall document, the issue affected both the electric 2022 EQS and its combustion-engined companion model, the new 2021 S-Class.
The affected models include the 2021 S580 and 2022 models of both vehicles that were made before November 16 — specifically the S500, EQS 450, and EQS 580 — for a total of 227 vehicles.
The new 2021 S-Class has a smaller, but still expansive 12.8-inch screen while the electric 2022 Mercedes-Benz EQS offers a colossal 56-inch Hyperscreen as an option.
Normally, passengers are supposed to be able to access the digital owner’s manual, use the internet, or watch TV, only when the flagship Mercedes sedan is stationary and not moving.
However, says the NHTSA :
“due to a deviation in the documentation process, as part of the regular Mercedes Me Connect communication between the vehicle and the vehicle backend server, the MBUX system on certain vehicles might allow activation of television and internet display while the vehicle is being driven.”
After Mercedes investigated the issue after receiving a report of its occurrence, the brand subsequently determined “an incorrect configuration was available on Mercedes-Benz’s backend server and might have been installed on vehicles in the field.”
The carmaker has updated the server implicated in the issue and states in the NHTSA document that no dealer service will be needed for affected vehicles. But customers with the affected models may be contacted by Jan. 28, 2022.
See Also : Mercedes Shows Off Impressive 56-Inch Hyperscreen Inside 2022 EQS All-electric Luxury Sedan (PHOTOS)