Hyundai Motor Company launched a warranty extension policy for its vehicles worldwide, which includes America’s Best Warranty for customers in the United States. The program aims to support Hyundai customers who may face difficulties in getting vehicles serviced and repaired during the COVID-19 pandemic.
Hyundai vehicles with original warranties that expire between March and June 2020 will benefit from a warranty extension for up to three months. More than 1.2 million Hyundai vehicles in 175 countries will be eligible for the warranty extension. The warranty extension can vary between countries.
Hyundai’s decision comes amid a global reaction to the outbreak of COVID-19, which has caused many countries to take various precautionary measures that include closing non-essential facilities. With the warranty extensions, the company expects to help address any concerns customers may have about being unable to visit a service center to get vehicle maintenance or warranty repairs while adhering to stay-at-home and physical distancing guidelines set by local/federal governments.
The well-being of Hyundai customers and employees is a high priority. The company is closely monitoring COVID-19 developments and complying with measures in local markets to mitigate the spread of coronavirus.
To ensure customers are safe, Hyundai dealers are also currently practicing social distancing in their showrooms, offering online purchase and home delivery of purchased vehicles at select dealerships, allowing solo test drives, cleaning common areas and eliminating certain in-person activities to make a purchase.
“We appreciate that many of our customers may have limited or no access to vehicle servicing during these extraordinary times,” said Wonhong Cho, executive vice president and head of Customer Experience Division at Hyundai Motor Company. “With these warranty extensions, we wish to set their minds at ease regarding eligibility for warranty repairs and related services in the coming months. Not only do we care about our customers’ health and safety, we care about the ‘health’ and safety of their vehicles as well.”
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