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Japanese Car Brands Are The Most Reliable – Survey

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Japanese car brands have dominated the Top 10 brand reliability rankings in the annual Auto Reliability survey from Consumer Reports.

Six out of the Top 10 brands are Toyota, Nissan, Honda, and their respective luxury divisions, Lexus, Infiniti, and Acura.

Mazda and Subaru are also among the Top 10 brands. The only domestic brand in the Top 10 is Buick from General Motors, and the only European brand is BMW’s Mini.





Most Reliable

Lexus GX

Kia Niro EV

Toyota Prius Prime

Cadillac XTS

Mazda MX-5 Miata

Honda Insight

Toyota Highlander





Subaru Crosstrek

Mazda CX-9

 

Least Reliable

Subaru Ascent

Chrysler Pacifica

Tesla Model Y

Volkswagen Tiguan

Volvo XC90

Chevrolet Corvette

Chevrolet Silverado 1500, GMC Sierra 1500

Ford Mustang

Ford Explorer

Mercedes-Benz GLE

Source: Consumer Reports 2021 Auto Reliability Report

Source: Consumer Reports 2021 Auto Reliability Report 

Other highlights from the survey:

  1. Gasoline-electric hybrids and plug-in hybrids are among the most reliable individual models in the survey. This is partly because some of them are based on tried-and-true models that have been in production for years, so manufacturers have gotten all the bugs out.
  2. High-end, battery-powered, electric SUVs, a category dominated by the Tesla brand, are among the least reliable vehicles — but for issues other than their electric powertrains, like fit and finish, or how well features like climate control work.
  3. Technologically advanced transmissions, often aimed at greater fuel efficiency, were the source of many complaints. Those included belt-driven, continuously-variable transmissions, and gearboxes with eight or nine gears. Transmission complaints cropped up for certain models for the Hyundai, Kia, Subaru, and Toyota brands, Consumer Reports said.

(For the record, Consumer Reports refers to itself as CR, and refers to its more than 6 million online and magazine subscribers as members.)

Brand rankings are compiled based on detailed survey responses about individual models, for the most recent three model years, said Jake Fisher, senior director of auto testing at Consumer Reports, in a phone interview.





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