Unhappy Canadian customer flies to Mercedes-Benz Head Quarters in Germany to complain about his faulty luxury S-Class sedan.
What would you do if your expensive new ride keeps visiting the mechanic?
For some disappointed customers, the best they could do to show their displeasures was to destroy their cars.
These destructions comes after several repairs and complains without getting them fixed.
The latest car that seems to be giving a couple a lot of trouble is the Mercedes-Benz S-Class.
For decades, the sedan is widely considered to be one of the safest car on the road.
But this doesn’t seem to be the case for a couple from Richmond, British Columbia, Canada, who strongly believe that their S-Class couldn’t keep them safe.
According to Da Tong Yang, he bought his wife Guifang Huo a brand new S550 model back in 2017.
Problem started in 2018 after the S550 steering wheel locked up while driving. The unexpected incident nearly caused the car to smash into a concrete wall.
After the incident, the sedan, which had only 4,000 miles on the clock, was towed to Mercedes-Benz Richmond Service Centre for repairs.
According to Mercedes, the issue was an “internal electrical issue in the power steering rack and pinion gear.” To rectify the fault, the steering rack was replaced.
The couple however refused to take the car back and demanded a refund or a brand new car.
With the court case not solving problems, and his demands not coming either, Yang then decided to travel all the way to Germany to lay a complaint at the Mercedes-Benz Head Quarters.
Yang told local News that he “went there to find justice, not only for him, but also for other drivers.”
His wife added that the car was “unreliable, unsafe, and does not provide the peace of mind a luxury vehicle should.”
In the end, his complaints fell on deaf ears. Mercedes-Benz still denies that the vehicle’s warranty has been breached.
The German auto-giant insists that the top-of-the-line Mercedes-Benz model is safe to drive.