Lagosians Make 2,843 Calls To LASTMA 3367 Hotline, Report 400 Accidents In 30 Days

The Lagos State Traffic Management Authority (LASTMA) announced on Thursday, July 30, that its newly launched 3367 toll-free call centre handled 2,843 public engagements during its first month under the Agency’s Digital Centre.

A detailed analysis of the engagements spanning 28 June to 29 July 2026 revealed 1,047 enquiry calls, 709 commendation calls, and 468 successfully resolved cases. Additionally, the period recorded 400 accident and vehicular breakdown reports, 163 formal complaints, 11 information requests, and 45 unsuccessful calls.

The General Manager of LASTMA, Mr. Olalekan Bakare-Oki, described the overwhelming public response as a profound affirmation of the Agency’s unwavering pursuit of operational excellence, institutional integrity, administrative transparency and service delivery anchored on the highest standards of professionalism.

He also revealed the establishment of a dedicated Physical Complaint Centre at its Headquarters in Oshodi, where members of the public can make enquiries and report traffic-related concerns and matters relating to the operational activities of LASTMA personnel across Lagos State.

“The Physical Complaint Centre complements our 3367 Toll-Free Call Centre by providing members of the public who prefer face-to-face engagement with a convenient platform to report traffic-related concerns, seek clarifications and lodge complaints regarding the conduct of our officers,” Bakare-Oki said in a statement.

“Every complaint received is accorded the utmost seriousness and subjected to painstaking investigation in strict compliance with established administrative procedures, extant regulations and the immutable principles of natural justice,” he added.

He reaffirmed the Agency’s zero-tolerance policy against corruption, extortion, and unprofessional conducts. He assured residents that every genuine complaint received through any of the Agency’s reporting channels would be subjected to an impartial, transparent and exhaustive investigation.

The LASTMA General Manager further stressed that any officer found culpable, following due process, would be sanctioned in accordance with the extant Public Service Rules and the Agency’s disciplinary framework.

Mr. Bakare-Oki further appealed to motorists, commuters, transport operators, corporate organisations, civil society groups and other stakeholders to continue making responsible use of the Agency’s complaint, enquiry and feedback channels.

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